FAQs

Are the prices listed to purchase the item?

No, the prices listed are for a rental of that item for a specific event. There may be some items listed on the site that may be purchased, however you will need to contact us for pricing and availability.

Can we pick up all rentals from your facility?

In most cases, yes, you may pick up the items free of charge from our St. Charles, Illinois facility. There are exceptions to this however. Some product lines we rent, require that EP delivers and performs the setup and removal of the rental items. A note will be placed on the Product description page for the rental item if this is the case.

Do I need to place a security deposit on any rental items that I need?

Yes and no. We EP requires a credit card on file for any rental order. We will not charge any security deposit, it is necessary in case there are any damaged or missing items on the return of your order. We will take your credit card information and process any payment outside of our online website for any/all additional fees like damages, late returns, or missing items.
A damage waiver fee can be added to your order, see our rental contract for more information.

Do I need to supply you with a credit card number to order?

Yes. EP requires a credit card on file for any rental order. We will take your credit card information and process any payment outside of our online website for any/all additional fees like damages, late returns, or missing items.

A damage waiver fee can be added to your order, see our rental contract for more information.

Does the rental price of the item include delivery and Installation?

No, the rental price of the item does not include delivery and Installation. We can quote this service for you and you can navigate to the proper delivery product page to add this as a service. You can submit your order and then submit payment to us separately for any services you would like to add onto the rental order. We will take your credit card information and process the payment outside of our online website for any/all services like delivery and installation.

How do I book your services?

call us or order online to reserve any rentals. A 25% deposit is required to hold all rentals for your event. You must sign a rental contract (link at the bottom of this page) and have us send you a confirmation rental invoice showing your order as contracted to confirm we have accepted and contracted your order.

How do I determine delivery and installation fees?

Once your order is placed, we will verify that the items are available for your event date and will also identify the delivery, pickup, and installation fees associated with your event. These fees are based on a number of different factors. You may always call us to obtain these fees ahead of placing your order.

How far in advance do I need to reserve rentals for my event?

Although, there are no formal restrictions about how far in advance to order your rentals, we do recommend reserving atleast one month in advance to guarantee availability, two to three is best.

Some items like chairs and lounge furniture may require longer lead times to ensure availability.

Inventory is most available when u reserve six months in advance.

I found a price for less somewhere else, do you match competitor pricing?

Yes and no. Work with the company that provides a professional rental product and great professional sercice. You get what you pay for in services and assurances in this industry. We process many last minute orders when some of our competitors are used, at much higher prices correcting a situation gone bad in these cases the day before the event. What if the shipper incorrectly routes your shipment to Alaska? With most small rental companies you’re still liable and its not their issue. EP has the inventory and the mindset to correct these issues. Most smaller companies don’t have the inventory to replace your lost shipment and most large companies say its not my problem. We do. We hand inspect every item before it leaves our warehouse. We also provide you with customer service that we can say most do not…referrals are still an important part of our business.

That being said, we can attempt to match or beat a competitors price depending on the items, date used, and competing product offering. Call or email us. We will need any competitor offering in writing to determine plausibility of a match.

I’m interested but would like to see a sample rental item first, possible?

Good, this usually answers most people’s doubts. (Be careful to allow yourself time to make your decision as our rentals go very fast and we cant guarantee availability until you place a deposit.) Our product is top notch.

For non-linen rentals, if you want to preview items, you can setup a showroom appointment to assure yourself that you are making the right decision, you are welcome to preview actual rental items before signing a contract.

For linen, we pull an actual rental item coming off the line. (Most companies send brand new items that have never been used as a rental). This ensures us that our quality is impeccable. We can ship linen sample to you, there is a $20(USA) fee that covers shipping and handling to get the items to you. We print return labels for you so once you’re finished with the sample items you pop the return label on and drop the bag at any UPS store location or drop box.

Is there anyway to have someone set up our rental equipment? Is there a charge? If so, how much?

Installation can be performed if you are in the Chicagoland/Lake Geneva areas. We also do setups throughout the region, call us to check if your area is a potential installation site. The installation runs anywhere from 5-20% of the total rental depending on the equipment, the time of year, amount of time allowed to do the setup (smaller window requires additional crew members), and distance to the location we are setting up.